Computer Problem Report Form

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Describe your problem:


Now, describe the problem accurately:


Speculate wildly about the cause of the problem:


Problem Severity: ____ Minor ____ Minor ____ Minor ____ Trivial

Nature of the problem: ____ Locked up ____ Frozen ____ Hung ____ Strange Smell

Is your computer plugged in? ____ Yes ____ No

Is it turned on? ____ Yes ____ No

Have you tried to fix it yourself? ____ Yes ____ No

Have you made it worse? ____ Yes

Have you had "a friend" who "Knows everything about computers" try to fix it for you? ____ Yes ____ No

Did they make it even worse? ____ Yes

Have you read the manual? ____ Yes ____ No

Are you sure you've read the manual? ____ Maybe ____ No

Are you absolutely certain you've read the manual? ____ Well, no

If you read the manual, do you think you understood it? ____ Yes ____ No

If 'Yes' then explain why you can't fix the problem yourself.


What were you doing with your computer at the time the problem occurred?


If you answered 'nothing' then explain why you were logged in.


Are you sure you aren't imagining the problem? ____ Yes ____ No

Do you have any independent witnesses to the problem? ____ Yes ____ No

Is the clock on your home VCR blinking 12:00? ____ Yes ____ What's a VCR?

Do you have any electronics products that DO work? ____ Yes ____ No

Do you have a copy of PCs for Dummies? ____ Yes ____ No

Is there anyone else you could blame this problem on? ____ Yes ____ No

Have you given the machine a good whack on the top? ____ Yes ____ No

Is the machine on fire? ____ Yes ____ No

Can you do something else instead of bothering me? ____ Yes

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